Getting Started
How do I register my specimen collection kit?
Getting Started
What if I lost my dashboard link?
Collection Process
When should I collect my specimen?
Collection Process
What is the Bristol Stool Chart and why does it matter?
Collection Process
How do I mark my specimen as collected?
Shipping & Pickup
How do I ship my specimen?
Shipping & Pickup
What if my site uses a local courier?
Shipping & Pickup
Do I need to refrigerate my specimen?
Tracking & Status
How do I check the status of my specimen?
Tracking & Status
What notifications will I receive?
Tracking & Status
Can I see my notification history?
Technical Issues
My dashboard isn't loading. What should I do?
Technical Issues
I'm not receiving email or SMS notifications. Why?
Privacy & Security
Is my personal information secure?
Privacy & Security
Who can see my specimen information?
Contact & Support
Who should I contact if I have questions?
Contact & Support
What if I can't complete the specimen collection?
Still have questions?
Contact your study coordinator for personalized assistance
Your study site's contact information is available on your dashboard. They're here to help you through every step of the specimen collection process.